1. Introduction
Beffer Ltd. values your privacy. This policy outlines how we collect, use, and protect personal data.
2. Data Collection
We collect information such as:
- Personal Details: Name, email, company name.
- Usage Data: Platform navigation, clicks, time spent.
- Payment Information: For processing transactions and payouts.
3. Data Usage
Your data is used to:
- Facilitate platform functions.
- Analyze and improve services.
- Communicate updates or necessary information.
4. Data Sharing
We share your data with essential third-party providers, such as payment processors, but do not sell your data to third parties.
5. Data Security
We use encryption and secure servers to protect your data. However, no system can guarantee absolute security.
6. User Rights
Users may request data access, correction, or deletion by contacting our support team.
7. Cookie Policy
Cookies are used for performance tracking and personalization. You may control cookie preferences via your browser. Please refer to the Cookie Policy section below.
8. Policy Changes
Beffer may update this policy. Changes will be communicated on the website.
Cookie Policy
1. Purpose of Cookies
Cookies enhance user experience and enable Beffer to track service performance.
2. Types of Cookies
- Essential Cookies: Necessary for platform function.
- Analytical Cookies: Track site usage to improve functionality.
- Third-Party Cookies: For analytics and advertising.
3. Managing Cookies
Users can adjust cookie preferences via browser settings.
Refund Policy
As Beffer only facilitates transactions, Beffer does not directly issue refunds for products. End customers must contact the business they purchase from for any issues regarding returns or refunds.
Acceptable Use Policy
1. Purpose
Beffer’s Acceptable Use Policy outlines expected behavior on our platform.
2. Prohibited Activities
- Fraud or deceptive activities.
- Harassment or abuse.
- Unauthorized access to accounts.
3. Consequences of Violations
Violations may result in account suspension or termination, with possible legal action.
Intellectual Property Policy
1. Ownership and Use of Content
All content provided by Beffer, including but not limited to website content, software, graphics, and branding, is the property of Beffer Ltd. Unauthorized reproduction, distribution, or modification of any materials is strictly prohibited.
2. License to Use
Beffer grants users a limited, non-exclusive, non-transferable license to use our platform solely for its intended purpose. Any attempt to reverse engineer, replicate, or duplicate our technology without consent may result in legal action.
3. User-Generated Content
Any content, such as images, logos, or descriptions, uploaded to Beffer remains the property of the user. By uploading content, users grant Beffer the right to use it for the purposes of providing the service.
Service Level Agreement (SLA)
1. Service Availability
Beffer aims to provide a platform uptime of at least 99.5% during each calendar month. Downtime due to maintenance or unforeseen events may occur, and Beffer will make reasonable efforts to notify users in advance.
2. Support Response Times
Beffer provides tiered customer support based on urgency:
- Critical Issues: Response within 4 working hours.
- Moderate Issues: Response within 1 business day.
- General Inquiries: Response within 2 business days.
3. Compensation
Beffer does not offer monetary compensation for downtime but will review individual cases of prolonged outages to determine appropriate support.
Data Protection and GDPR Compliance
1. Data Processing Agreement
Beffer complies with the UK Data Protection Act and GDPR requirements for handling personal data. Beffer acts as both a data controller and processor, depending on the context of data use.
2. Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected. Users may request the deletion of personal data, subject to legal and contractual obligations.
3. Data Breaches
In the event of a data breach, Beffer will notify affected users and relevant authorities within 72 hours, per GDPR guidelines.
Limitation of Liability
1. General Limitations
To the fullest extent permitted by law, Beffer is not liable for any indirect, incidental, or consequential damages that may arise from the use of our platform. Beffer’s total liability is limited to the fees paid by the user in the preceding six months.
2. Specific Exclusions
Beffer disclaims liability for third-party services, interruptions due to maintenance, or damages arising from user error or unauthorized use.
3. Indemnification
Users agree to indemnify and hold Beffer harmless from claims, losses, and liabilities arising from a violation of these Terms or misuse of our platform.
Termination Policy
1. User-Initiated Termination
Users may terminate their Beffer account at any time by contacting customer support. Upon termination, access to the platform will be revoked immediately.
2. Beffer-Initiated Termination
Beffer reserves the right to terminate or suspend accounts due to policy violations, fraudulent activities, or misuse of the platform. Users will be notified, and appeals may be submitted for review.
3. Effects of Termination
Upon termination, any outstanding commissions or fees due will be calculated, and final payouts will be made per the standard schedule.
Additional Clauses
1. Governing Law and Jurisdiction
All policies are governed by and construed in accordance with UK law. Any disputes arising from these policies shall be subject to the exclusive jurisdiction of UK courts.
2. Severability
If any provision of these policies is deemed invalid or unenforceable, the remaining provisions shall continue in full force and effect.
3. Modifications to Policies
Beffer reserves the right to modify these policies at any time. Significant updates will be communicated to users, and continued use of the platform implies acceptance of such changes.